Flexible Payments FAQ
You have enough to do—let flexible payments work for you. Learn more about how installment payments help you better fit ENA membership into your budget while maintaining full member benefits.
What are Flexible Payments?
Flexible payments are scheduled installment payments that allow members to pay their membership dues in quarterly increments from their preferred debit or credit card.
Once you select the Scheduled Payment option, your membership invoice amount will be split into four equal quarterly payments. Your first payment activates your membership benefits and then your card will be charged quarterly. Once all your payments are complete, your membership is fully processed.
By selecting the installment payment option, you authorize ENA to charge your debit or credit card on file for your membership dues four times per year. Please read the Terms and Conditions for more information.
What are the benefits of Flexible Payments?
You can choose to have quarterly installment payments over the course of your membership year to better fit your budget. You can access full member benefits right away with just a fraction of the cost of annual membership dues. It’s another way ENA is working to support you as a valued member.
Who can sign up for Flexible Payments?
All members and membership types are eligible for the installment payment option.
When and how will I be charged?
Your first installment payment occurs when you join or renew your ENA membership online. This first payment will activate your membership benefits.
ENA calculates your total membership dues based on the current rate for your membership package and divides it into quarterly installment payments to be charged to your debit or credit card on file. It is your responsibility to ensure your debit or card on file is up to date. You can review the details of your scheduled payments in your membership profile.
Notice will be provided of any dues rate changes. Membership surcharges may apply in some states and are subject to change.
How will I be notified?
An email confirmation will be sent to your primary email once the first scheduled installment payment is processed. Separate email confirmations will be sent after each installment payment.
It is important to keep your email address up to date so that we can reach you in the case of any issues with your ENA membership.
What if there are issues with my card?
You can manage your payment information in your membership profile under “My Scheduled Payments.” Should the card on file be declined, or other issues arise with your installment payment, you will be notified by email. ENA will attempt to retry your payment up to three times. If ENA is unable to process your payment, your membership will be terminated.
Please contact the ENA Membership Team at 800.900.9659, ext. 600 or membership@ena.org.
Where do I view my payment schedule?
View your payment schedule, payment amount, and payment type on file through your ENA membership profile. Log in to the website with your username and password and navigate to the membership section to manage your membership details.
Your payment schedule is also included in your initial Installment Enrollment Confirmation email from ENA.
How do I update and manage my installment information?
To ensure your membership continues, please verify, or update your payment information using the steps below:
- Log in to your ENA membership portal via the login located on the top right banner of the ENA website.
- In your member profile, click on the “My Scheduled Payments” link to review your information
- To update payment information, click on the button with three dots and select "Edit.”
- Click on the “Add Stored Payment Method” link to add a new card on file.
- To cancel automatic renewal, click on the button with three dots and select “Cancel.” Confirm your action. Your recurring payment will be removed from the “My Scheduled Payments” section.
Contact ENA Member Services at membership@ena.org, or call 800.900.9659, ext. 6000 for additional assistance.